Frequently Asked Questions

What make of camera equipment is used?

The cameras we use and have available for hire are the Insta360 One R Twin Edition. These modular action cameras shoot 360 footage in stunning 5.7k resolution and also 4k 60FPS with a simple lens change. For further detail on the cameras features please see here

I don't have any filming experience, how will I manage to capture good shots?    

The beauty about the cameras we use is that ANYONE can capture great shots once they have been through our simple tutorial which is included with all camera hire packages. You do not need any special training or be particularly technology minded - you will be taught how to shoot and how to avoid all common mistakes.
There's 2 key features of the cameras which makes shooting so easy: the first is that with the 360 lens, you are filming all around at the same time so it's extremely difficult miss a shot . The second key feature is the image stabilization technology which the cameras use - footage is clear and steady even when shooting on the move.

What happens if I accidently damage or loose the camera?

All camera hires are subject to a £200 refundable deposit to cover damages or loss. This is refunded back to the card once the camera has been returned and inspected.
Being an action camera damages are unlikely providing proper care is taken when shooting, our cameras are also supplied with protective lens guards which offer protection against small impacts. In the event of damage repair / replacement costs will be obtained and deducted from the deposit paid.
In the event of loss, the full deposit will be retained and further payment required to cover the cost of a replacement camera. This will be based on the new purchase price of the the camera at the time of the loss.

Once the filming is complete, when do I get to see the footage and how is it sent?

For our packages including production you can expect to receive the finished clips by email within 5 working days.If you need the footage sooner than this then we can usually make special arrangements so please just make us aware at the point of order and we will do our best to accommodate where possible.
For hire only services the footage will be emailed within 48 hours of the camera bring returned.

Contact

To book a hire or any questions please contact us via whatsapp, email or telephone.

© 2020 by Memorable Captures Newcastle

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